Accessibility Statement

Our commitment to accessibility

Capsules.com is operated by Capsules UK Ltd ([PLACEHOLDER: registered company number], registered office [PLACEHOLDER: registered address]). We are committed to making our website and customer portal accessible to as many people as possible, regardless of ability, technology, or the way in which our pages are accessed.

We want every business customer and visitor to be able to find information about our empty HPMC and gelatin capsules, apply for a trade account, and use the customer portal to view orders, invoices, documents, and certificates of analysis. Accessibility is treated as part of building a professional, reliable B2B service rather than as an afterthought.

This statement explains the accessibility standard we work towards, the techniques we use, the limitations we are aware of, and how you can contact us if you experience any difficulty. As a private company we are not legally bound by the public-sector accessibility regulations, but we choose to follow them as a matter of best practice.

Scope of this statement

This statement applies to the public Capsules.com website and to the private customer portal accessed by approved trade customers. It covers the pages, content, and interactive features that we publish and maintain directly.

It does not cover third-party services that may be reached from our website or portal, such as hosted invoice or quote payment pages provided by our accounting system, or documents and files supplied to us by third parties. Where we rely on external providers we encourage them to meet recognised accessibility standards, but we cannot guarantee the accessibility of services we do not control.

Accessibility standard we aim to meet

We aim to conform to the Web Content Accessibility Guidelines (WCAG) version 2.1 at Level AA. These internationally recognised guidelines, published by the World Wide Web Consortium (W3C), explain how to make web content more accessible to people with a wide range of disabilities, including visual, auditory, physical, speech, cognitive, and neurological needs.

Conformance with WCAG 2.1 AA means we work towards content that is perceivable, operable, understandable, and robust. We treat this as an ongoing target: as the website and portal develop, new pages and features are designed and tested with these guidelines in mind.

Techniques and measures we use

To support accessibility across the website and portal, we use the following techniques and approaches:

• Semantic HTML: pages are built using meaningful, structured markup with logical headings, landmarks, lists, and labelled form fields so that assistive technologies can interpret content correctly.
• Keyboard navigation: interactive elements such as links, buttons, menus, and forms are designed to be reachable and operable using a keyboard alone, without requiring a mouse or pointer.
• Visible focus: a visible focus indicator is provided so that keyboard users can see which element is currently selected.
• Colour contrast: text and meaningful interface elements are intended to meet WCAG 2.1 AA contrast requirements against their backgrounds, supporting users with low vision or colour-vision deficiencies.
• Not relying on colour alone: where we convey status or meaning, we aim to support colour with text, icons, or other cues so the information is not lost if colour cannot be distinguished.
• Text alternatives: informative images are given descriptive alternative text, and decorative images are marked so they can be ignored by assistive technologies.
• Responsive and resizable layouts: pages are designed to reflow and remain usable when zoomed or viewed on a range of screen sizes, supporting users who enlarge text.
• Clear, plain language: we aim to write in clear UK English and to describe technical product, regulatory, and document information in a way that is straightforward to follow.

Known limitations

We are working to make the website and portal fully accessible, but we are aware that some areas may not yet meet WCAG 2.1 AA in full. We are committed to identifying and addressing these issues over time.

Known limitations currently include the following. This list will be updated as issues are identified and resolved:

• [PLACEHOLDER: describe any known issue, e.g. specific document downloads (such as certain PDF certificates of analysis or specifications supplied by third parties) may not be fully tagged for accessibility].
• [PLACEHOLDER: describe any known issue, e.g. some interactive tools or calculators may have limited assistive-technology support].
• [PLACEHOLDER: describe any known issue, e.g. content embedded from third-party services such as hosted payment pages is outside our direct control].

If you encounter a barrier that is not listed here, please tell us using the contact details below. Your feedback helps us prioritise improvements.

Requesting content in an alternative format

If you need information from this website or portal in a different format, such as accessible PDF, large print, plain text, or another format that suits your needs, please contact us. This includes product information, specifications, certificates of analysis, regulatory documents, invoices, and similar materials.

When you contact us, please tell us the web address (URL) or describe the document or page concerned, the format you would prefer, and the email address or other contact method we should use to respond. We will consider your request and aim to provide the content in a suitable accessible format within a reasonable time.

Reporting an accessibility problem

We welcome feedback on the accessibility of Capsules.com. If you experience any difficulty using the website or customer portal, or if you find a barrier that prevents you from accessing information or completing a task, please let us know so we can put it right.

When reporting a problem, it is helpful if you can include the web address (URL) of the page concerned, a description of the problem you experienced, and details of the device, browser, or assistive technology you were using. This information helps us reproduce and resolve the issue more quickly.

Enforcement and further help

As Capsules UK Ltd is a private company, the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 do not apply to us. We nonetheless aim to follow the same WCAG 2.1 AA standard as good practice.

If you are not satisfied with how we respond to an accessibility concern, please contact us again using the details above so that we can review the matter. We take accessibility feedback seriously and will work with you to find a suitable resolution. [PLACEHOLDER: confirm whether any additional escalation or complaints route should be referenced once finalised with legal advisers.]

How we test and maintain accessibility

Accessibility is considered when we design, build, and review new pages and features. Our checks combine automated testing tools with manual review, including keyboard-only navigation and assessment of colour contrast and content structure. [PLACEHOLDER: describe the testing approach and any tools used once confirmed.]

As the website and portal continue to develop, we will keep accessibility in mind when adding new functionality, including additional regional sites and portal features for trade customers.

Review of this statement

We will review this accessibility statement periodically and whenever significant changes are made to the website or customer portal, so that it continues to reflect the current state of accessibility and any known limitations.

This statement is placeholder content and must be reviewed and approved by a suitably qualified professional before publication. All bracketed placeholders should be replaced with verified, real-world details.