Accessibility Statement

1. Our commitment

Capsules.com is operated by CAPSULES DIRECT LTD (company number 17362490, registered office Rowood House, 26 Murdock Road, Bicester, Oxfordshire, OX26 4PP, United Kingdom). We want our website and customer portal to be usable by as many people as possible, whatever their ability, technology or way of accessing the web.

That means every business customer and visitor should be able to find information about our empty HPMC and gelatin capsules, apply for a trade account, and use the customer portal to view orders, invoices, documents and certificates of analysis.

This statement sets out the standard we work to, the techniques we use, the limitations we know about, and how to contact us if something is in your way.

2. Scope

This statement covers the public Capsules.com website and the private customer portal at account.capsules.com: the pages, content and features we publish and maintain directly.

It does not cover third-party services reached from the site, such as hosted invoice or quote payment pages provided by our business platform, or documents supplied to us by third parties. We encourage the providers we rely on to meet recognized accessibility standards, and we cannot guarantee the accessibility of services we do not control.

3. The standard we work to

We aim to conform to the Web Content Accessibility Guidelines (WCAG) version 2.1 at Level AA, published by the World Wide Web Consortium. These guidelines explain how to make web content more accessible to people with visual, auditory, physical, speech, cognitive and neurological needs.

We treat this as an ongoing target. As the website and portal develop, new pages and features are checked against WCAG 2.1 AA as they are built.

4. What we do

• Semantic HTML: pages use structured markup with logical headings, landmarks, lists and labeled form fields so that assistive technologies can interpret them.
• Keyboard navigation: links, buttons, menus and forms are designed to be reachable and operable using a keyboard alone.
• Visible focus: a visible focus indicator shows keyboard users which element is selected.
• Color contrast: text and meaningful interface elements are intended to meet WCAG 2.1 AA contrast requirements.
• More than color: where we convey status or meaning, we support color with text, icons or other cues.
• Text alternatives: informative images carry descriptive alternative text; decorative images are marked so assistive technologies can skip them.
• Responsive layouts: pages reflow and remain usable when zoomed or viewed on a range of screen sizes.
• Plain language: we write in clear, plain English and explain technical product, regulatory and document information in plain terms.

5. Known limitations

We know that some areas may not yet meet WCAG 2.1 AA in full. We work on these as we find them. Currently:

• Some document downloads, in particular PDF certificates of analysis and specifications supplied to us by third parties, may not be fully tagged for screen readers.
• Some interactive tools and calculators may have limited support for assistive technology.
• Content embedded from third-party services, such as hosted payment pages, is outside our direct control.

If you meet a barrier that is not listed here, please tell us using the details below.

6. Requesting content in another format

If you need information from the website or portal in a different format, such as accessible PDF, large print or plain text, contact us. This includes product information, specifications, certificates of analysis, regulatory documents and invoices. Tell us the page address or document, the format you prefer, and how to reach you, and we will aim to provide it within a reasonable time.

7. Reporting an accessibility problem

If you have difficulty using the website or portal, or find a barrier that stops you accessing information or completing a task, please let us know so we can put it right. It helps if you include the page address, a description of the problem, and the device, browser or assistive technology you were using.

8. Our approach

We work to WCAG 2.1 Level AA, the standard generally referenced under the Americans with Disabilities Act for web accessibility. Capsules.com serves business customers in the United States from the United Kingdom, and we apply the same standard on both regional sites.

If you are not satisfied with how we respond to an accessibility concern, contact us again using the details above and we will review the matter.

9. Review of this statement

We review this statement annually and whenever significant changes are made to the website or portal.