Legal
Legal & policies
Our policies covering privacy, cookies, terms of service, acceptable use, and accessibility.
These documents are drafts pending review by a qualified legal professional and do not yet constitute the final published policies.
Privacy PolicyHow Capsules UK Ltd collects, uses, shares and protects personal data of trade-account applicants, portal users and website visitors, under UK GDPR and the Data Protection Act 2018.Cookie PolicyA PECR-compliant cookie policy for Capsules.com explaining what cookies are, the distinction between strictly necessary cookies (no consent required) and non-essential cookies (consent required), the specific cookies in use, and how visitors can control them.Terms of ServiceCombined website terms of use and B2B customer portal / trade terms for Capsules.com, operated by Capsules UK Ltd. Covers acceptance and eligibility, the business-to-business (non-consumer) nature of the service, trade-account application and approval, account and login security with company-level access, indicative catalogue/pricing with no binding offer, the order-request workflow and reference to a separate Conditions of Sale / Supply Agreement, invoicing and hosted payment links (no card data stored), intellectual property, acceptable use, product/COA disclaimers and customer regulatory responsibility, B2B warranties and limitation of liability, indemnity, confidentiality, suspension/termination, changes to terms, and governing law (England & Wales). UK-first under UK GDPR/DPA 2018/PECR. Placeholder content for legal review; bracketed [PLACEHOLDER: ...] markers flag real-world specifics still required.Acceptable Use PolicyPlaceholder Acceptable Use Policy for the Capsules.com public website and B2B customer portal, operated by Capsules UK Ltd. Covers prohibited uses (unlawful activity, IP infringement, security circumvention, scraping, reverse engineering, credential sharing, malware, misrepresenting identity/authority, misuse of customer documents/COAs), content standards for submitted material, account security, suspension and termination for breach, reporting misuse, data protection, changes, and UK governing law. Written for UK-first launch under UK GDPR, the Data Protection Act 2018, and PECR, with bracketed [PLACEHOLDER] markers for company number, registered address, contact/DPO emails, ICO registration, and governing-law venue. Requires legal review before publication.Accessibility StatementAccessibility statement for the Capsules.com public website and customer portal, operated by Capsules UK Ltd. Sets out a commitment to WCAG 2.1 AA, the techniques used, known limitations, how to report problems or request content in an alternative format, and the review schedule. Placeholder content for legal review before publication.
Last updated: 22 June 2026